Question 1

How long does delivery take?

Accepted Answer

Orders typically ship within 1–2 business days. Standard delivery within Canada takes 3–6 business
days. You’ll receive tracking details as soon as your order is dispatched.

Question 2

Do you offer international shipping?

Accepted Answer

Not at the moment. We're currently focused on serving our Canadian customers but are working
on expanding internationally very soon. Stay tuned!

Question 3

Do you sell online or in stores?

Accepted Answer

Both! You can shop directly from our website, or visit one of our select retail partners across
Canada. A store locator will be available soon on our site for your convenience.

Question 4

How long do your fragrances last?

Accepted Answer

Each Xotic Mist diffuser typically lasts around 4 to 6 weeks, depending on your vehicle’s
environment and how frequently you use your air conditioning or heating.Canada. A store locator will be available soon on our site for your convenience.

Question 5

Can I refill the diffuser?

Accepted Answer

Yes! We offer eco-friendly refills for most of our fragrance lines. Refilling your diffuser helps
reduce waste and lets you enjoy your favorite scent for longer.environment and how frequently you use your air conditioning or heating.Canada. A store locator will be available soon on our site for your convenience.

Question 6

Can I choose the color or design of the diffuser?

Accepted Answer

Absolutely. We offer multiple bottle colors and styles. Just choose your preferred design during
checkout to personalize your experience.

Question 7

What makes Xotic Mist different from regular car air fresheners?

Accepted Answer

We use ultrasonic mist technology to deliver oil-based, luxurious fragrances evenly and
consistently. It’s a cleaner, longer-lasting, and more elegant solution compared to traditional sprays
or cardboard air fresheners.

Question 8

Are the fragrances safe to use?

Accepted Answer

Yes. All of our oils are IFRA-certified and safe when used as directed. However, they are not meant
to be ingested or come in contact with skin or eyes.

Question 9

What should I do if the diffuser spills?

Accepted Answer

Wipe the area clean immediately. Avoid contact with eyes or skin, and keep out of reach of
children and pets. If swallowed or exposed, consult a healthcare professional.to be ingested or come in contact with skin or eyes.

Question 10

Do you offer custom or bulk orders?

Accepted Answer

Definitely. Whether you're planning a corporate giveaway or looking to brand your own scent for
events or fleets, we’d love to help. Reach out to us at orders@xoticmist.com for custom solutions.

Grance

A Perfect Perfume
For Every Mood

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Frequently asked questions